THE COMPANY
OilQuick Service:
Excellence You Can Rely On
At OilQuick, we are dedicated to delivering service excellence that keeps your operations running seamlessly. Our parts department is here to assist with all your replacement part needs, offering expert guidance to ensure your equipment performs at its best. For your convenience, we provide same-day shipping on orders placed before 2 PM, Monday through Friday, minimizing downtime and keeping your projects on schedule.
With a strategically located service team across the United States, we ensure exceptional support wherever you are. Our highly skilled technicians are ready to handle everything from routine maintenance to complex repairs, helping your equipment operate at peak performance.
Unparalleled service is at the heart of our mission. From on-site technical support to personalized training sessions, our seasoned field technicians empower your team with confidence and expertise. Whether through live video chats, responsive phone calls, or emails, you can count on us for comprehensive and fast support.
Contact Us.
Service Phone: (715) 718-6969
Email: Service@OilQuickAmericas.com
Cheri Boreen
OilQuick Americas Inside Sales Manager
Phone: (715) 395-5089
Cell: (218) 591-7227
Email: Cheri@OilQuickAmericas.com
Caleb Johnson
OilQuick Americas Service Manager
Phone: (218) 206-4571
Service Phone: (715) 718-6969
Email: Caleb@OilQuickAmericas.com
The following warranty conditions apply to OilQuick products:
- OilQuick Americas provides a warranty against technical faults regarding materials and construction.
- The warranty means that OQ Americas of its own volition will replace or repair parts of supplied products, that have become unusable due to a material or manufacturing fault.
- The warranty period is 24 months or 3000 machine hours, whichever comes sooner. The warranty applies from the date on which the product was supplied to the end customer.
- The warranty period applies from and including the date of delivery to the end customer. A condition of OQAB handling warranty claims is that the registration card has been properly sent in to OQAB.
- Replacement parts and repair time are paid by OQAB on the condition that the claim has been approved. However, reimbursement is not available for travel costs, journey times, consumable materials, hydraulic oil or down time.
- The warranty does not cover faults that have arisen due to natural wear, negligence, incorrect installation or other circumstances outside OQAB’s control.
- The warranty becomes invalid if the OilQuick product has been rebuilt or modified without OQAB’s written approval. Non OilQuick original replacement parts are not replaced. Replacement parts supplied after the end of the warranty period, have a 3 month guarantee, at which only the replacement part is replaced on the condition that the replacement part has been fitted by an OQAB approved workshop or representative and that it confirms that no play, contamination, wear or similar has adversely affected the part.
- Faults that occur during the warranty period are replaced by OQAB on the condition that the claim form is sent to OQAB within 30 days of the damage occurring and that the fault is eligible for a warranty claim.
- The warranty applies on the condition that the product is installed and controlled according to the requirements and installation instructions given in the applicable manual.
- The warranty only applies if original OilQuick parts are used together with our OilQuick quick coupler systems.
QUALITY POLICY
Purpose: To comprehensively describe our approach to Quality.
Extent: The Quality Policy shall constitute the guidelines for all work.
Responsibility: Management is responsible that Quality Policy content is made clear and supported by all employees.
OilQuick shall:
- Be the customers first choice for automatic tool exchange and exceed their expectations.
- Supply innovative products and services with respect for society.
- Build trust and confidence with customers by delivering outstanding Quality.
- Have employees with the right skills to responsibly participate in the work to continuously improve our processes(Kaizen).
- Carry out systematic risk-analysis for Quality Assurance activities.
- Quickly stop the process and prepare before the product reaches the customer.
- Ensure that the purchased Quality of products and services meet the standards we set for ourselves:
- Suppliers Quality performance must be evaluated before a contract is signed.
- We shall set clear Quality standards and regularly evaluate how the supplier meets the requirements.
How:
- Build in Quality according to the best known practice, without adjustments or cassations.
- Always apply root cause analysis to come to the bottom of the problem.
- Regularly evaluate and document how the market and individual customers perceive our products and services. We shall quickly act on the results of the evaluations.
Service Videos
The OilQuick service team is strategically located across the United States to provide exceptional support to customers wherever they are. Our highly skilled technicians are equipped to handle everything from routine maintenance to complex repairs, ensuring that your equipment operates at peak performance.
Our service team has created a series of "how-to" videos and manuals designed to help you troubleshoot and maintain your OilQuick product with ease.
Operating Your OilQuick Coupler (Connecting and Disconnecting)
Watch to see how to connect and disconnect using the OilQuick Lock Support System.
Difficulty Disconnecting
Having difficulty disconnecting an attachment? Watch to see helpful tricks on disconnecting a stuck attachment and preventative measures to make sure it doesn't occur again.
Fault Mode TroubleshootingIs your OilQuick cab controller alarm sounding continually? Watch to troubleshoot fault mode and determine where the issues lies.
Nose Seal Replacement
Is your OilQuick Coupler leaking when connected to an attachment? Watch to see how to replace your couplings nose seal.
Emergency Mode Operation
Is your OilQuick stuck in fault mode? Watch to see how to enter Emergency Mode so you can still connect and disconnect from your attachments.